Enrollment Management Technology Support Request

Your Information

First Name

Last Name

WVU Login

WVU Email Address

Request Details

ITS is now responsible for all licensing requests. Please submit any requests related to licensing here: ITS Licensing Request

PLEASE DO NOT SUBMIT LICENSING REQUESTS USING THIS FORM. LICENSE REQUESTS SUBMITTED USING THIS FORM WILL BE CLOSED WITH NO ACTION TAKEN.

Campus

Business Area

Request Type

Request Reason

Source Value

Source Type

New Source Value

Provide a summary of your request:

Cases will be most quickly resolved when pertinent details are included such as student examples, report names, email campaign names, URL values, error messages, etc. Social Security numbers should not be included in the details provided.

Email Subject Line

Campaign Type

Campaign Send Date

Campaign End Date

From Email Address

Reply To Email Address

Interval

Ex. 3 days after admit date, 0 wait days

Segmentation or CRM Report ID

Ex. Domestic-All States-FTF-Admits-Fall 2022-Major = Biology

Upload File

Maximum file size is 38MB. A sample file must be provided for New Source File Load requests. A requirements document must be provided for New Business Process/Project requests. Marketing Cloud File Load requests require the file be attached and in.csv format. Contacts loaded into Marketing Cloud will not be viewable in the CRM.