Enrollment Management Technology Support Request
Your Information
First Name
Last Name
WVU Login
WVU Email Address
Request Details
Campus
Please select...
WVU Beckley
WVU Keyser
WVU Morgantown
WVU Online
Business Area
Please select...
Admissions
Events
Recruiting
Other
Admissions
Events
Recruiting
Other
Admissions Graduate
Admissions International
Admissions Undergraduate
Benjamin M. Statler College of Engineering and Mineral Resources
Center for Learning, Advising, and Student Success
College of Applied Human Sciences
College of Creative Arts
College of Law
Davis College of Agriculture, Natural Resources, and Design
Eberly College of Arts and Sciences
Enrollment Management Technology
Global Affairs
Honors College
Housing
Information Technology
John Chambers College of Business and Economics
New Student Orientation
Office of University Registrar
On and Off Campus Events
Other
Reed College of Media
School of Dentistry
School of Medicine
School of Nursing
School of Pharmacy
School of Public Health
Student Financial Services
Undergraduate Recruiting
University Relations
Visitors Center
WVU Online
Request Type
Please select...
Something is not working
Need something done
Training Request
Request Reason
Please select...
Academic Deposit Payment
Application
Application Review
Argos
Axiom
Axiom Flag
Banner Document Management
Banner Forms
Banner Workflow
Communication
CRM
Duplicate Student Record
Event
Identity Management
Nelnet
Parchment
Reports
STAR Apps
Test Scores
UChat
Application
Argos Reports
Common Application
Communication - Update
CRM List View Sharing
CRM Reports
Data Extract
Develop File Mapping
Event
Execute Email Communication
Form Update
Marketing Cloud Data Extension
Marketing Cloud File Load
Other
Reprint Application Image
Share Drive Access
Software Licensing
Source File Load
Transfer Salesforce License
Update CRM Activity History
Update Existing User CRM Access
Update Existing User Workflow Access
Update Student CRM Records
Banner
CRM Application Review
General CRM
Report Writing
Source Value
Source Type
Please select...
Prospect
Inquiry
New Source Value
Provide a summary of your request:
Cases will be most quickly resolved when pertinent details are included such as student examples, report names, email campaign names, URL values, error messages, etc. Social Security numbers should not be included in the details provided.
x
Email Subject Line
Campaign Type
Please select...
One-Time - Campaign is sent only once
Drip - Campaign is sent over a range of dates but student will receive it only once
Drip Reoccurring - Campaign is sent over a range of dates but student may receive it multiple times if they continue to qualify to receive it. ex. transcript request.
Ad-Hoc - Campaign is sent to an individual student on a case by case basis.
Campaign Send Date
Campaign End Date
From Email Address
Reply To Email Address
Interval
Ex. 3 days after admit date, 0 wait days
x
Segmentation or CRM Report ID
Ex. Domestic-All States-FTF-Admits-Fall 2022-Major = Biology
x
Upload File
Maximum file size is 38MB. A sample file must be provided for New Source File Load requests. A requirements document must be provided for New Business Process/Project requests. Marketing Cloud File Load requests require the file be attached and in.csv format. Contacts loaded into Marketing Cloud will not be viewable in the CRM.